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Norwood Promotional Products Looks To Future After Bankruptcy Filing


The news of Norwood Promotional Products’ decision to file for Chapter 11 bankruptcy today is burning through the industry like California wildfires, but CEO Paul Lage, MAS, appears to be taking it in stride. Lage spoke with PPB Newslink about the decision to file and his outlook on the future of Norwood. Rest assured, says Lage -- for one of the industry’s largest and most successful suppliers, it’s still business as usual.

The bankruptcy means the Indianapolis, Indiana-based supplier will be able “to deleverage and clean up our balance sheets,” says Lage. “There will be no layoffs, and there will be no effect on our customers or our employees.”

Lage explains that after nearly two years of negotiations with Norwood’s lenders to gain refinancing -- and recognizing that notes were coming due in a matter of weeks -- leaders at Norwood made the decision this morning to file in court and have agreed, in principle, to sell to Aurora Resurgence. Aurora Resurgence is affiliated with Los Angeles-based Aurora Capital Group, a private equity firm. Aurora has secured financing in support of the sale from a unit of Wells Fargo & Co.

“We have always been a highly leveraged company,” he says. “We found selling to be a better solution, because we could not put together a consensual agreement [between all lenders].”

PPAI President and CEO Steve Slagle, CAE, also spoke with Lage about the transition. “As usual, Paul remains positive in his approach and expectations,” says Slagle. “In my conversation with him, he expressed his confidence that the company will emerge in 60 days a stronger company.

“Norwood has been one of the industry’s top suppliers for many years and their management’s decision appears to be a solid one to maintain that status,” he says.

Lage is determined to address any concerns customers and vendors might have as a result of the stigma attached to bankruptcy, such as fears of insolvency. Early reports of the filing incorrectly attributed the decision to last summer’s Midwest floods, which damaged Norwood’s Souvenir facilities and prompted a relocation. Lage says the floods had no effect on Norwood’s financials and the supplier has continued to sell, even in the tough economy.

“We are making money,” he says.“The imagery [of bankruptcy] is the part we fear the most; we want to communicate clearly with customers to eliminate some of their fears. We are not announcing changes other than to say it is business as usual.”

Norwood held an all-staff meeting this morning and since then, separate departments have held their own follow-up meetings. Lage says employees will see no change in their schedules, and the company will communicate clearly with customers and vendors to make sure “it is as smooth a process as possible.”

The bankruptcy proceedings are expected to last 60 days; Lage says the decision to file was voluntary and as such the company’s structure and personnel will remain intact after the purchase by Aurora is complete.

“There isn’t anything fundamentally different,” he says. “It’s going to allow us to clean up old stuff that doesn’t apply to Norwood today. At the end of the day we’re going to have less debt, and it will allow us to have more flexibility and invest more in our future. We want to continue striving to be the premier promotional products supplier.”

Lage says he looks to Norwood’s customers for support during the transition. “That will help us drive through it,” he says.




Comments (17)

5/6/2009
Vivienne Houghton (mango@mangobaypromotions.com)
company: Mango Bay Promotions
title: President/Owner
"I have received outstanding service and products from Norwood for the last 8-1/2 years and I will continue to use Norwood. I am glad that the company will emerge stronger after the bankruptcy. "

5/6/2009
tom smith (tom10856@gmail.com)
company: Ad Specialties etc.
title: CEO
"It's amazing how people can put a positive spin on anything."

5/6/2009
John Howell (johndoe4215@yahoo.com)
company: Remedial Textiles
title: CEO
"Here is an idea. Instead of STICKIN IT TO THE VENDORS AND THE LENDERS, WHY NOT REDUCE YOU STAFF/PAY Structure, and take respopnsibility for your companies mismanagement. Bankruptcy has a stigma, because it is meant to have a stigma. I cannot count how many CEO's of newly bankrupt companies that stand up on their overpriced soapbox, and paint this lovely picture of how they are going to be better after the bankruptcy. Of course you are, you stuck it to someone who trusted you with a committment to fulfill your financial responsibility. Beware of suppliers that go down this road....."

5/6/2009
Paul Leclerc (paul@acriart.com)
company: acriart Inc.
title: pres.
"As in all bankrutcies there are loosers, I fail to see how business will be as usual, their suppliers, I am sure will loose something. That is great if the employees do not! This large a company going under is really not a very good thind for the rest of us suppliers."

5/6/2009
Joel Pollema (Joel@monarch-sales.com)
title: President
"Are you kidding me! Since Norwood has ceased paying their creditors does that mean we can stop paying Norwood?? And what does Mr Lage mean by his statement of "cleaning up old stuff that doesn't apply to Norwood today"? I would think that any debt incurred by Norwood at any time and is not yet paid still applies to Norwood today. Sounds like the easy way out to me, rather than tightening the old belt. Anyway, I had to vent on this one!"

5/6/2009
Clair Pratt (specialtyadconcepts@embarqmail.com)
company: Specialty Advertising Concepts
title: owner
"I agree with Joel,Paul,John,& Tom.They are right on."

5/6/2009
Craig Watson (Craig@promoteyourbusiness.net)
company: Impressions Advertising Specialties, IAS
title: President
"Since several of the Norwood companies are in our core vendor group I am bothered by this event. I have always been extremely loyal to a select group of vendors. I have chosen what I felt were the best of the best suppliers. I do so because I expect these suppliers to be there when I need them, thru thick and thin..... The thought of starting new relationships is very troubling. Our rep just visited us and was really enthuised at our sales this year. We were up 138% with Norwood thru this first quarter of 2009 and we are looking at a very bright year. I have many concerns that could possibly effect my business. To name just a few, inventory, rush orders, and timely delivery. A change in any of these could directly effect my business. Mr Lage, can you shed a little more light on where Norwood will be in 30, 60 90 and 180 days. If there is a cash flow problem, my guess is your suppliers in China are going to close your credit line. This will mean a reduced inventory, which will affect my sales and business in many ways. Craig Watson 318-422-3912"

5/7/2009
Bert Williams (bert@wasoc.com)
company: Williams and Associates
title: President
"Ch. 11 is a Reorganization Bankruptcy not a Ch. 7 Straight BK. I can assume that this is because Norwood wants to reorganize their older indebtedness and not stiff anyone. I've know Paul Lage for 25 + years. If he says they will come out of this honorably that's good enough for me. Have patience, people. Wait and see b4 you pass judgement."

5/7/2009
Pady Regnier (pady@scpromo.com)
company: St. Croix Promotions & Retail
title: Founder, CEO
"We love Norwood. What is such a shock is that their customer service, instock inventory and team have not given an clue that all this was happening behind the scenes. Very few vendors, if any, do as good a job for our company then Norwood. Good luck Paul and Norwood team. "

5/7/2009
jamie cimino (jamie@canyonoutback.com)
company: canyon
title: pres
"this is really sad-- its the same situation as that large distributor who filed a few years back and paid none of their debt -and of coarse they came back stronger then ever !!!!!!! did i not read that bankruptcy laws have changed and that it is now more difficult -- i think not !!!!"

5/7/2009
tim hennessy (tim@conceptsusa.com)
company: Concepts & Associates
title: President
"I am confused, so you decided that you are not going to pay people and keep your business going. Who are the losers here? How much did they lose? You act like nothing is wrong and it is business as usual without any hiccup in operations The industry suffers with this non-chalant attitude of yours and telling everyone that this is an acceptable practice. "This sale will result in a stronger, more flexible, Norwood," said Lage. "It's a major step to cementing the Company's stature atop the industry." I guess you will be stronger with all the cash you have saved by not paying your obligations. So if I decide not to pay you as a result of bad decisions or that market conditions deteriorate, that is OK with you? "

5/7/2009
lyle richert (lyle@lra.cc)
company: lyle richert & associates
title: owner
"a few years back, ASI had Don Trump as the main speaker at the convention,i sent a fax commentary to ASI condeming their promoting a man who has had numerous bankruptcies and does so as an acceptable business practice. I asked who would want to learn from such a guy...guess we know."

5/7/2009
Larry Stadtmiller (larrystadt@gmail.com)
company: AIM Inc.
title: Partner
"Bert Williams has posted the only responsible thought at this point regarding the Norwood announcement. Any other negative comments are purely speculative in nature and have no factual basis. Paul Lage is an honorable man with an outstanding reputation. His assurance that the situation is "business as usual" is good enough for me."

5/8/2009
Craig Watson (craig@Promoteyourbusiness.net)
company: Impressions Advertising Specialties
title: President
"After posting my comments on Wednesday, I went back to what I really love the most, growing my business. Much to my surprise I missed a call between appointments yesterday. The voice mail was from Paul Lage. He left his direct number and asked that I call him so he could answer any questions that I may have. After talking with Mr. Lage for several minutes, I really feel good about my decesion to pick and choose my vendors wisely. I think to be a success in business, you have to make good decesions, form alliances and surround yourself with good people. I feel I have done just that as we end the first quarter of 2009 with a 22% gain while everyone around us continues to loose busiess. An ounce of loyalty will build a ton of relationships. Pick your vendors and customer wisely, save your energy for the battles you really need to fight and watch your business grow. Another reason I have to choose my vendors carefully is our company policy. We have a 100% total satisification, no hassle guarantee. When something goes wrong, no matter what the cost, we make it right. We will totally replace the order, double their money back, or both, Customers option. When you have a guarantee like this you need to know that you have good people behind you. Period Craig Watson 318-422-3912"

5/8/2009
Ralph Santarpia (rsantarpia@hotmail.com)
company: Brown & Bigelow
title: Sales
"I agree with the comments of Craig Watson and I am glad that Mr. Watson's business has increased in the first quarter. I just hope he is not the one doing the proof reading for his orders. With his comment, "When something goes wrong, no matter what the cost, we make it right.", and all misspellings in his commentary, I am afraid he too will be in bankruptcy soon."

5/8/2009
Angie Gallo-Hughes (pencilgal2@aol.com)
company: Awesome Advertising
title: Owner
"When I first heard the news I was so upset. Norwood had been a great reliable supplier of mine for years. I came to depend on their free rush service, great quality and their awesome customer service. After reading what Mr. Lage has stated, I still will keep my faith in norwood. I also choose my suppliers carefully as my reputation is on the line, I look forward to a great continued business relationship this year. GO NORWOOD!!"

5/19/2009
Craig Watson (Craig@PromoteYourBusiness.net)
company: Impressions Advertising Specialties
title: President
"Ralph, I struggle with my ADD and Dyselexia daily. And because of this I learned a long time ago to let someone else proof my work. As far as bankruptcy goes that is not an option. Not only are sales up, we continue to enjoy a gross profit margin that is a full 11% higher than that of the industry average. Craig Watson 318-422-3912"

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